We are living and working through an unprecedented time in our history — and a transformative time for healthcare. We know what it’s like to face disaster and trauma on the job, and we know that what you’re doing isn’t easy. In fact, it’s next to impossible.
Whether you are pursuing a BCEN certification or have an upcoming recertification expiration date, we want to help alleviate your concerns so you can focus your energy where it needs to be right now — on helping your patients.
Pearson VUE is updating their website regularly with test-taking information during this time.
Are Pearson VUE testing centers open?
All Pearson VUE professional and third-party testing centers are open to at least 50% capacity as of May 1, 2020. BCEN exams have been offered at Pearson VUE professional and third-party centers since April 15, 2020, after being deemed essential.
My exam was canceled by Pearson VUE
Some exams have been canceled by PearsonVUE to comply with social distancing capacity and individual state policies. If your exam has canceled, please log into your BCEN Account and click on “Exam Authorized” or “Schedule Now” next to the appropriate certification logo on your dashboard to be redirected to Pearson VUE’s scheduling site. You can reschedule your exam within your 90-day Exam Authorization window.
Please call BCEN at 1-877-302-2236 if you cannot find any available exam appointments within your 90-day Exam Authorization window.
I can no longer take the exam on the day I scheduled
If you are within your 90-day testing window AND still have at least one business day before the exam (based on the time zone of the testing center where you have an exam scheduled), you will be able to reschedule with Pearson VUE with no reschedule/cancellation fees.
Please call BCEN at 1-877-302-2236 if you will no longer be able to take your exam within your 90-day exam authorization window.
I can’t find a testing center
Please call BCEN at 1-877-302-2236 so that we may assist in looking for an available testing center available in your area.
My authorization expired
Please call BCEN at 1-877-302-2236 so that we may evaluate your situation and determine how best to move forward. Expired authorizations will be handled on a case-by-case basis.
I’m COVID positive/have been exposed
If you or someone you know has tested positive or is showing symptoms for COVID-19, please follow CDC guidelines by self-quarantining for at least 14 days.
Pearson VUE will also allow you to come in after a positive result if you have received two negative tests in a row, 24 hours apart.
You must be symptom and fever-free for at least 72 hours without the use of fever-reducing medicine to be admitted to a testing center after your 14-day quarantine or two negative results.
Visit https://home.pearsonvue.com/coronavirus-update for a complete breakdown of Pearson VUE’s COVID-19 policies.
Please call BCEN at 1-877-302-2236 so that we can assist you in canceling/rescheduling your exam for at least 14 days later. Extensions may be processed, if necessary.
Do I have to wear a mask?
As of May 12, 2020, Pearson VUE is requiring all candidates to bring and wear a mask while at any testing center. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as your nose and mouth are fully covered. Candidates without a face mask will be denied testing services. No refunds will be processed for candidates that are turned away due to failure to comply with the mask policy.
My ID is expired/about to expire?
Pearson VUE is currently allowing exceptions on expired government-issued IDs until further notice.
Will I still get my certificate once I pass?
The shipment of certificates, wallet cards, and pins are being processed once a week and may be delayed due to COVID-19 shipping updates. Candidates can utilize our online Credential Verification to provide proof of certification. Downloadable PDFs of certificates are available in your BCEN account 7-10 days after recertification.
Recertification by CE Attestation
I don’t have enough CEs
We are allowing you to use up to 50 contact hours of clinical practice to recertify. The remaining 50 contact hours must come from CE courses/activities, presentations or lectures, academic credit, preceptorship, authoring, item writing or poster presentations (for a total of 100 contact hours).
You may earn 5 contact hours for every 12 clinical hours that have been worked, up to 50 contact hours (120 clinical practice hours worked).
In the event you are chosen for an audit, you will need to provide a confirmation of hours worked from your supervisor.
- Practice hours may be earned from March 1 through December 31, 2020.
- Practice hours mean any worked hours in your clinical area as a staff nurse, staff leader or educator.
How do I upload my clinical hours as CEs?
If audited, practice hours are entered into candidate CE Tracker in the CE Course/Activities section
- Practice hours are considered ‘Clinical’ hours
- Practice hours are ‘Accredited’ hours
- Enter the number of contact hours; not work hours (5 contact hours = 12 work hours)
If audited a letter from your employer must be submitted for documentation and include the following:
- Name of candidate
- Institution name
- Number of hours worked
- Dates of hours worked
- Supervisor/manager/director name and contact information
I’ve been furloughed and can’t afford to recertify
In addition to the allowances we have put in place, we are also providing a discount on recertification by attestation fees. All fees for recertification by attestation will be $190 between March 26 and December 31, 2020.
My certification expired … what can I do?
We understand your certification is important to you and we offer a 30-day grace period to reinstate your expired credential, which will allow a Recertification by CE Attestation application to be submitted. There is a $50 late fee that will need to be processed over the phone.
Please call BCEN at 877-302-2236 to process your late recertification.
Will I still get my certificate once I recertify?
The shipment of certificates, wallet cards, and pins are being processed once a week and may be delayed due to COVID-19 shipping updates. Candidates can log into their BCEN account and utilize our online Credential Verification Request to provide proof of certification. Downloadable PDFs of certificates are available in your BCEN account 7-10 days after recertification.
Can I recertify early?
Recertification by CE Attestation applications may be submitted as soon as you have the 100 CEs needed to recertify. This can be done at any point during your 4-year certification period.
If you choose to recertify early, 4 years will be added to your current expiration date.
- Please note: CEs towards your next certification period cannot be accrued until your original expiration date has passed.
We encourage you to visit the following exceptional resource pages compiled by our emergency nursing specialty partners, the Emergency Nurses Association (ENA), the Society of Trauma Nurses (STN) and the Air & Surface Transport Nurses Association (ASTNA), as well as the American Nurses Association (ANA) and the American Psychiatric Nurses Association (APNA):
- ENA COVID-19 Information
- STN COVID-19 Resources
- ASTNA Statement on Transport of Patients with Serious Communicable Diseases
- ANA COVID-19 Resource Center
- APNA Managing Stress & Self-Care During COVID-19: Information for Nurses
For the latest information from U.S. and global health organizations, please visit these coronavirus resource pages:
Rest assured that we are here to support you in any way we can. Please contact us through the link below or call our office with any concerns at 1-877-302-BCEN (2236)
We stand behind you, and we are so proud of the incredible work you’re doing through this difficult time. Thank you for your hard work, your sacrifice, and your dedication. In times like these, that makes all the difference.