Article Excerpt: Barely 2 weeks after earning my Certified Emergency Nurse (CEN) credential I was working a particularly hectic night shift in a Kansas community hospital emergency department (ED) and in walked a first-time mom and dad with their sleeping, pink and otherwise healthy-looking 3-day-old daughter. Despite the unusually high patient volumes and acuity for a Thursday night, the look on the mother’s face, the sound of her voice, and what she was saying stopped me in my tracks.